The framework governing the use of zelyx.online and the relationship surrounding our food market, butcher house, frigorífico, and meat export operations.
These Terms of Use govern access to and use of the website zelyx.online, operated by MERCADO E ACOUGUE BARATEIRO LTDA. By accessing or using this website, the visitor acknowledges having read, understood, and accepted these Terms, as well as the applicable Privacy Policy.
This website presents the institutional and commercial profile of MERCADO E ACOUGUE BARATEIRO LTDA, operating under the Zelyx brand — a creative food market, butcher house, internal frigorífico, and meat export operation based in Vila Itaberaba, São Paulo. The website provides information about our operational channels, operates as a digital extension of our physical store, and enables retail customers, wholesale buyers, and international counterparts to submit orders and request quotes.
Zelyx provides integrated food and meat operations across two departments — Operation A (Retail & Market: butcher counter, food market floor, cold counter & deli, custom retail orders) and Operation B (Frigorífico & Export: cold-chain storage, wholesale distribution, international export, vacuum & custom packaging). Our work is commercial in nature: we sell food products, prepare cuts, and ship refrigerated and frozen meat. This website serves as a point of institutional presentation, online commercial contact, and digital extension of the physical store — all engagements are formalized through written commercial agreements, point-of-sale transactions, or structured purchase orders.
Food market, butcher, and frigorífico operations in Brazil are subject to comprehensive sanitary and regulatory requirements — including but not limited to oversight by ANVISA (Agência Nacional de Vigilância Sanitária), local Vigilância Sanitária authorities, the Ministério da Agricultura, Pecuária e Abastecimento (MAPA) for protein operations, and applicable municipal and state-level regulations. Export operations are additionally governed by SECEX (Secretaria de Comércio Exterior), Receita Federal customs authority, and the sanitary requirements of importing countries. Our operations adhere to applicable regulatory standards, and product traceability is maintained as required by law.
Specific commercial engagements — including scope, products, quantities, deadlines, delivery terms, payment terms, and remuneration structure — are formalized through written commercial agreements, structured purchase orders, or point-of-sale transactions in the physical store. Walk-in retail purchases are governed by standard commercial terms communicated at the point of sale and applicable Brazilian retail consumer law. Export engagements are formalized through structured international commercial contracts in line with applicable trade and customs regulations.
Submitting an order, inquiry, or form through this website does not create an automatic engagement, guarantee acceptance of the order, confirm pricing, or establish a contractual obligation. All engagements are subject to internal review, stock and capacity availability, sanitary compliance verification, customer creditworthiness assessment (when applicable), and formal agreement between the parties through appropriate written contracts or in-store transactions. Definitive engagement terms — including pricing, delivery timeline, and product availability — are confirmed exclusively through written commercial agreements, structured purchase orders, or at the physical point of sale.
Food and meat product availability is subject to seasonal variations, supply-chain conditions, animal-protein market fluctuations, and stock rotation. Specific cuts, brands, or product references shown on the website or quoted through this channel may not always be available. In line with industry standards, the house reserves the right to propose equivalent substitutions when a specific product is temporarily unavailable, subject to the customer's approval. Pricing displayed at any point is indicative and subject to confirmation at the time of order acceptance.
Refrigerated and frozen products require continuous cold-chain integrity from preparation to consumption. Our operation maintains cold-chain integrity through preparation, packaging, and dispatch — and uses appropriate cold-chain logistics for delivery. Once products are received by the customer or by an intermediate carrier of the customer's choice, responsibility for maintaining cold-chain integrity transfers to that party. The house is not responsible for product deterioration resulting from inadequate handling or storage after delivery acceptance, except to the extent required by applicable consumer protection law.
Export shipments are subject to specific contractual terms covering: destination country regulations and import requirements, sanitary certification, customs documentation, freight terms (FOB, CIF, or other Incoterms agreed in writing), payment instruments, currency, and risk transfer at agreed loading points. The house is responsible for compliance with Brazilian export regulations, sanitary certification at origin, and dispatch in line with the agreed Incoterms. Import-side regulatory compliance, customs clearance at destination, and any duties or import taxes are the responsibility of the importing party unless otherwise agreed in writing. Export contracts are governed by the specific written agreement between the parties.
MERCADO E ACOUGUE BARATEIRO LTDA shall not be liable for indirect or consequential damages, business losses, lost profits, missed deadlines beyond the house's reasonable control, third-party logistics failures, customs delays, force majeure events affecting supply chains or transport, or losses resulting from misuse of the website. Commercial responsibilities are governed by the terms of the specific engagement agreement, the applicable Consumer Protection Code (Lei nº 8.078/1990) for retail relationships, and the international commercial framework for export operations — including any caps on liability and limitations agreed between the parties in writing.
We make reasonable efforts to ensure the information on this website is accurate and up to date. However, product descriptions, capabilities, pricing, store hours, stock availability, and operational details may vary. Information provided here is for institutional presentation and initial commercial contact purposes only — it does not constitute a formal commercial proposal or binding offer.
This website may be updated, modified, suspended, or taken offline at any time without prior notice — including for maintenance, improvements, or operational decisions. We make reasonable efforts to maintain availability, but continuous and uninterrupted access is not guaranteed.
This website may reference or connect to third-party communication tools, payment processors, delivery applications, customs portals, or shipping carrier interfaces. Their respective terms and privacy policies also apply in such cases. We are not responsible for the content, practices, or availability of external websites or platforms linked from this site.
Information submitted through this website's contact and order forms — including identification, channel of interest, buyer type, order volume, urgency, and free-text order content — is used exclusively for commercial communication, order feasibility analysis, quote preparation, and (when contracted) order execution. Users are responsible for the accuracy of the information they provide. Submission of false or misleading information may result in the rejection of orders, cancellation of engagements, or, where applicable, the legal consequences arising from misrepresentation.
Wholesale and export commercial relationships routinely involve information that requires real commercial discretion — volume pricing, supply contracts, customer-specific specifications, recipes/formulations of branded products, delivery routes, and commercial arrangements not intended for public disclosure. All such information is treated under strict commercial confidentiality, and is not disclosed externally except in the limited circumstances defined in commercial contracts or required by applicable law. Specific confidentiality obligations are formalized in written supply agreements when the customer requires.
The relationship between the house and individuals receiving food and meat products at retail is protected by the Brazilian Consumer Protection Code (Lei nº 8.078/1990), including rights related to clear product information, product quality, sanitary safety, proper communication of conditions, the consumer's right of regret in distance contracts (where applicable to perishable goods within the limits permitted by law), and the consumer protections that apply to food retail in Brazil. Specific limitations on right of regret apply to perishable food products in line with applicable Brazilian consumer law, given the nature and short useful life of fresh and refrigerated food.
These Terms of Use shall be governed by and interpreted in accordance with Brazilian law, including the Brazilian Civil Code, the Consumer Protection Code (Lei nº 8.078/1990), applicable food and sanitary regulations (ANVISA, MAPA, Vigilância Sanitária), Brazilian export and customs regulations, and the Lei Geral de Proteção de Dados (LGPD). Any disputes arising from the use of this website shall be submitted to the jurisdiction of the courts of São Paulo, State of São Paulo, Brazil, except where otherwise required by law — including the consumer's right, under the Consumer Protection Code, to bring a claim in their own domicile, and except where international export contracts establish a specific arbitration or jurisdiction clause agreed between the parties in writing.
These Terms of Use may be updated at any time to reflect changes in our operations, applicable law, or website content. The version published on this page is always the current applicable version. Continued use of the website after any update constitutes acceptance of the revised Terms.
For questions about these Terms of Use or any other matters related to this website, contact us at contact@zelyx.online.